ACCEPTABLE USE POLICY

Acceptable Use Policy (SMS & Mobile Messaging)

Overview

This Acceptable Use Policy ("Policy") governs the use of

SMS/text messaging and mobile communication services

("Messaging Services") provided by Flooring By Design

("we," "our," or "us"). By receiving or engaging with our

Messaging Services, you agree to this Policy. Failure to

comply may result in suspension or termination of

messaging services.

Consent Requirements — Obtaining Consent

We require express consent before sending any SMS or

mobile messages. Consent is obtained verbally, either in

person or over the phone. At the time consent is

obtained, customers are informed of: the types of

messages they will receive, that message frequency

may vary, that message and data rates may apply, and

how to opt out or request help.

Customers must explicitly agree to receive SMS

messages. Consent is documented in our system prior

to sending any SMS messages and includes the date,

time, and method of consent.

Revocation of Consent (Opt-Out)

Customers may opt out of SMS messages at any time by

replying STOP to any message. Upon opting out, a

confirmation message may be sent, and no further SMS

messages will be sent unless the customer re-enrolls.

Customers may also request to opt out by contacting us

directly at craig@flooringbd.com.

Sender Identification

All outbound SMS messages clearly identify Flooring By

Design as the sender, unless the message is part of an

ongoing customer-initiated conversation.

Permitted Message Content

Messages sent using our Messaging Services are

transactional and service-related, including:

appointment confirmations and reminders, scheduling

updates or changes, technician arrival or on-the-way

notifications, billing or payment notifications, post-

service or post-installation follow-ups, and quote follow-

ups requested by the customer. We do not send

unsolicited or spam messages.

Prohibited Use

Our Messaging Services may not be used to send:

messages without proper consent; unsolicited,

deceptive, or misleading messages; content that is

unlawful, abusive, fraudulent, or harmful; or messages

intended to evade opt-out mechanisms or carrier

safeguards.

Message Frequency & Compliance

Message frequency varies based on customer interaction

and services requested. Opt-out requests are honored

immediately and in compliance with applicable laws and

carrier requirements.

Enforcement

Violations of this Policy may result in suspension or

termination of messaging services and may be reported

to messaging providers or mobile carriers if required.

We reserve the right to update this Policy at any time.

Privacy & Data Use

Mobile phone numbers and opt-in information are

handled in accordance with our Privacy Policy. We do

not sell, rent, or share mobile numbers for third-party

marketing purposes. View our Privacy Policy here: [Link

to Privacy Policy page]

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